Rajveer Mahida
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Refund and Cancellation Policy

Effective 23 September 2026

This policy explains how cancellations and refunds work for services and digital products bought from Rajveer Mahida through https://rajveerx.in. It forms part of the Terms and Conditions.

1. Project work (fixed-price, milestones and retainers)

  • Before work starts: if you cancel before I have started work, you get a full refund of any advance you paid.
  • After work starts: if you cancel after I have started, you pay for the work completed up to the cancellation date. I refund the rest of what you prepaid and hand over the completed work.
  • Completed or accepted milestones: payments for milestones that have been delivered and accepted are non-refundable.
  • Deliverables that don't match the Proposal: if a deliverable does not match what was agreed, tell me within 14 days of delivery. I will first fix it at no extra cost. If I cannot fix it within a reasonable time, you get a refund for that deliverable.
  • Retainers: you can cancel a monthly retainer at any time with 7 days' written notice. Unused prepaid hours in the current month are refunded in proportion to the hours not used.
  • If I cancel: if I cancel an engagement for reasons that are not your fault, you get a full refund of amounts paid for work not yet delivered.

2. Consulting calls and sessions

  • Cancel or reschedule at least 24 hours before the session for a full refund or a free reschedule.
  • Cancellations made less than 24 hours before, or missed sessions, are not refunded, but I will offer one reschedule where possible.
  • If I cancel or miss a session, you get a full refund or a free reschedule, whichever you prefer.

3. Digital products and subscriptions

  • One-time digital products: you can ask for a full refund within 7 days of purchase if the product is faulty, does not work as described, or you could not access it, and I cannot fix the issue.
  • Subscriptions: you can cancel at any time from your account or by emailing me. Cancellation stops the next renewal, and you keep access until the end of the period you have paid for. If you ask within 7 days of your first payment, you get a full refund. Renewal payments are not refunded once the new period has started, unless the service was unavailable for most of that period because of a fault on my side.

4. Payment errors

Duplicate charges, charges for a failed transaction, and payments deducted from your account without an order being confirmed are always refunded in full. Report them with the transaction ID and I will handle them first.

5. How to ask for a refund or cancel

Email rajveermahida.dev@gmail.com with:

  • your name and the email address used for the payment;
  • the transaction or order ID;
  • what you want to cancel or have refunded, and why.

I will acknowledge your request within 2 business days and tell you the outcome within 7 business days.

6. Refund timelines

  • Approved refunds are initiated within 5–7 business days of approval.
  • Refunds go back to the original payment method (card, UPI, net banking or wallet) through the same payment gateway.
  • After I initiate a refund, your bank or card issuer usually takes 5–10 business days to credit it, depending on their processing time.
  • For international payments, the refunded amount may differ slightly because of exchange rates and bank charges, which I do not control.

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